The module generate warranties for your customers, and allows you to manage them. Keep tracking of the warranties, add revisions on them, exchange messages with the customers if they have problems with some products, send warranty as attachment. Allows you to manage them by adding couple of statues on the warranty.
Front Office Features
Allow customers to view and download the warranties related to his purchases, as PDF file format.
The customer can view the warranty expiration date and the time left of the warranty.
The customer can send you a message to report problems of a product under warranty.
The customer can attach files when he send you an message.
The customer will receive and email with the warranty as PDF attachment.
The customer can view the messages history under the customer account in the website front office.
The customer can view and read the warranty revisions that have been made if the product have been sent to the warranty service.
The customer can scan a QR Code on the warranty, that will point him to the warranty details. He can send you a message directly from that section.
Back Office Features
Section - Edit Product
Associate an warranty time to the product. Example: 26 months, 3 years, etc.
Choose a warranty time from a predefined list.
Select an warranty template that have a different appearance.
Preview the warranty template on multiple languages.
Section - View Order
View all the warranties associated the order.
View the messages related to the warranty.
View and download the PDF warranty.
Validate the warranty and add serial numbers for each product on the warranty.
Send warranty to the customer.
Replay to the messages associated with the warranty. The attachment are allowed.
Add revisions to the warranty.
Inform the customer about a new revision that you have made.
Extend warranty expiration date.
View the warranty reference.
View the product name associated with the warranty.
Edit and View the warranty expiration date.
View the warranty time left, or if it have expired.
View the warranty statuses: “Visible”, “Order Valid”, “Product Serial Numbers are Valid”, “Warranty was sent to the customer”.
View the customer name. You can access the customer page from here.
View the customer email address.
View the order reference. You can access the order page from here.
Add / Edit and View the products serial numbers associated with the warranty.
Choose a template for the warranty.
Preview and Download the warranty as a PDF file format.
Enable or Disable the warranty.
Send the warranty to the customer.
Reply or send a message to the customer. File attachments are allowed.
Manage Warranty Revisions
Add / Edit / Delete warranty revisions, when the customer send the product into the warranty service.
Associate product serial number.
Add the revision product entry date.
Add the revision claimed defect.
Add the revision defect found.
Add a note to the revision.
Add the revision product exit date.
Add a private status, that allows you to manage the warranties under service. The statuses are “Complained” - when the customer report a problem, “Received” - when you have received the product, “In Service” - when you are working on the product service, “Solved” - if you have solved the product problems, “Delivered” - if you have sent the product back to the customer, “Refunded” - if you did not solved the product problems.
Display the revision on the PDF warranty.
Write a private note for the revision.
Add warranty into the “Warranties in Revision” list.
Replace templates associated with the warranties.
Create multiple messages templates that are available for multiple languages. Those templates are used when you communicate with the customer.
Warranty PDF generated
Display the products with the serial numbers.
Display all the revisions on the warranty.
Display a QR Code that point the customer to the warranty detail section in the website Front-Office.
Display a signature or stamp on the warranty PDF file.
Display an text, like warranty terms and conditions.